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TfL to compensate van operators after giving out wrong LEZ advice

  • 05 February 2013
  • By Ashleigh Wight

Van operators needlessly replaced their vehicles after Transport for London (TfL) sent out inaccurate London Low Emission Zone (LLEZ) compliance information, the Local Government Ombudsman has found.

Local Government Ombudsman Dr Jane Martin found that TfL failed to make adequate checks or warn operators that they should make their own checks, after it realised that some vans listed as non-compliant did meet the Euro-3 or above regulation which came into effect in January 2012.

The affected operators, who were advised to modify their vehicles or buy new vans, used TfL’s online compliance checker. But some vans listed as non-compliant featured ‘early adapter’ technology or weighed less than TfL initially believed and did in fact meet the raised standard.

Martin said in a report: “It is my view that once TfL became aware that a significant number of owners had been given the wrong information in its mail-shot, it should have used the DVLA a second time to contact these owners to give them the correct information that their vehicles were not subject to the scheme.”

TfL will pay compensation to 35 affected operators, including a £10,270 sum to one company that paid £68,481 for seven new vans.

A TfL spokesman said: “TfL was dependent upon information provided by government agencies and the vehicle manufacturers to help determine which specific vehicles would be affected by the new standards. In a small number of cases this information was not as comprehensive as it should have been.”

“Once TfL became aware of this issue we worked directly with the vehicle manufacturers to correct the information.”


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