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Hauliers could face delays as a result of DVLA office closures

  • 12 July 2012
  • By Hayley Pink

Hauliers could face delays in receiving essential vehicle and driver documents, as well as incur extra administrative costs following the government’s reform of the DVLA, warns the Freight Transport Association (FTA).

Transport minister Mike Penning announced last week that 39 regional DVLA offices would close by the end of 2013, with all services shifted online, handled by intermediaries (such as local Post Offices) or via a centralised operation at Swansea.

However, the FTA says local DVLA offices play a vital role in the smooth running of operators’ businesses, and if the proposed alternative system is not geared up to deal with bulk fleet enquiries, it could mean the majority of transactions being dealt with via post.

This could lead to delays in operators receiving essential documents, especially during holiday periods, resulting in vehicles being taken off the road.

Ian Gallagher, FTA policy manager for driver licence and vehicles registration, says the DVLA must deliver an alternative that is fit for purpose and benefit businesses. “We won’t accept a system simply geared towards certain sectors, resulting in additional burden with our membership paying thousands of pounds in extra administrative cost,” he adds.

Fleet operators’ responses to the government consultation, see by CM, raise issues over special vehicles types, reduced pollution certificates and the current costs of taxing trucks online.

One operator says: “I would worry that having the process centralised and having to post applications and tax discs would cause delays.”

Another respondent adds: “It is simple to go online and tax a private car, unfortunately, with the complexity of commercial vehicles, it is just not that straightforward.”


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