Park Logisitics - Creating Supply Chain Solutions

Park Logistics - Creating supply Chain Solutions

Creating Supply Chain Solutions
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Vosa looks to improve ATF services

  • 15 May 2012
  • By Hayley Pink

Vosa is currently polling Authorised Testing Facility (ATF) providers with a range of options aimed at improving the marketability, operational support and flexibility of the sites.

Following the first national ATF Forum held in February this year, where representatives from testing centres across the UK met with senior Vosa officials, a list of 400 ideas was gleaned, of which the government agency is now asking businesses to prioritise from a whittled down selection of key themes it has identified.

A Vosa spokesman adds: “Some of the themes around staff consistency and operating practices will be internally examined by Vosa and we will be discussing these at a Vosa staff workshop.”

One of the main areas highlighted by ATF providers was asking Vosa for support in helping develop the commercial profitability of their businesses, with owners now able to prioritise which actions are most likely to help promote their centres. These include a ‘find your nearest’ web tool; the promotion of private ATFs at the Vosa Contact Centre; and the creation of an industry-managed booking website.

The other key themes include day-to-day Vosa support for ATFs, such as improving web access to technical information; streamlining the payment process, such as more transparency and speed with invoicing and shorter notice periods on cancellations (currently seven days); and a greater flexibility from Vosa in being able to offer extended testing periods and reducing lead times.

“ATF operators have until 16 May to get their responses back to us. We look forward to getting the responses in and hope that as many ATFs as possible take up the opportunity,” adds the Vosa spokesman.

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Article source: http://www.commercialmotor.com:80/latest-news/vosa-looks-to-improve-atf-services