Park Logisitics - Creating Supply Chain Solutions

Park Logistics - Creating supply Chain Solutions

Creating Supply Chain Solutions
Warehousing - Distribution - Fulfilment - Co-Pack

Phone: 0115 940 3332

Email : sales@parklog.co.uk


sara LBS keeps doors rolling

As a leading UK expert in the design and installation of loading bay and industrial door solutions, sara LBS is well known for delivering efficient solutions which reduce energy costs and improve productivity. But sara’s services don’t end after installation; it offers a nationwide maintenance and emergency repair service which helps to keep doors and loading bays operational. sara’s engineering network is operated from service hubs positioned across the UK, helping it to deliver a local service, nationwide.

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Steve Robinson, Depot Manager for sara’s Bristol service centre, explains how a personal service results in faster solutions and reduced downtime for customers.

“Whether it’s a mechanical fault on a door, or damage caused to loading bay equipment due to a vehicle collision, the amount of disruption, downtime and lost production that can be caused by a single failure can be staggering. Even large distribution centres operate to such tight schedules that a single loading bay being out of commission can cause delays of several hours for drivers. To minimise downtime it’s important that all equipment is properly maintained and, in the event of a failure, knowledgeable engineers are available quickly.

“When customers call the Bristol office with a query, they are given direct access to engineers who have hands on knowledge about the equipment in question. In many cases this allows us to perform a primary diagnosis before we leave the service centre, which massively increases the chances of us having the correct parts and equipment to fix the issue on our first visit. Our engineers are full time employees with years of experience, and probably know more about the equipment than our customers do. They can diagnose and solve issues with any equipment, not just sara LBS products.”

sara LBS understands that good customer service begins with hands on support, which is why it has set up satellite service centres around the country, rather than operating contracted engineers who are managed from a single, national hub. Wherever possible customers will be directed to their local centre where they can speak to the engineers who will be on-call to visit their site. It’s this service that means that most contacts become long-term customers with regular maintenance contracts.

sara

Head Office

Tel: 01442 245577

Bristol Tel: 01454 777322

Email: info@saralbs.co.uk

www.saralbs.co.uk

Article source: http://warehousenews.co.uk/2014/06/sara-lbs-keeps-doors-rolling/