Park Logisitics - Creating Supply Chain Solutions

Park Logistics - Creating supply Chain Solutions

Creating Supply Chain Solutions
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Masternaut solution boosts customer satisfaction for Somerset Gas

Somerset Gas, the specialist heating service provider, is using Masternaut’s mobile workflow application across its workforce in order to cut fuel costs, improve on-the-job communication and increase customer satisfaction levels.

Since installation, Masternaut’s workflow solution is used by the Somerset Gas team on a daily basis – from dynamic, real-time scheduling through to retrospective reporting and accounts. Somerset Gas made the decision to bring on a telematics provider to improve team optimisation, by cutting down on the amount of time engineers were spending waiting for job schedules throughout the day.

As a result of Masternaut’s system, managers can now monitor engineers in real time as they travel between jobs, while engineers can communicate remotely with the head office in order to cut down on unnecessary driving time and reach customers more promptly. As a result, Somerset Gas has registered an improvement in customer satisfaction levels, with the quarterly customer survey reporting an increase from 95% to 97%.

The solution has also facilitated financial benefits, with the increase in daily appointments leading to increased revenue – in addition to the significant fuel savings generated as a result of improved workforce efficiency.

“We are very happy with Masternaut and the solution it is providing Somerset Gas. When looking to bring on a telematics provider, Masternaut’s name came up time and time again through recommendations, and we were confident it is the most reliable and efficient provider,” comments Joe Lewis, business manager, Somerset Gas.

“Masternaut hasn’t let us down; outside of the recognisable benefits we’ve seen from the Workflow solution, another huge benefit is the Masternaut support team – we really couldn’t have done it without the expert consultants who are always on hand to ensure we get the very best out of the system.”

“Looking to the future, our clients are demanding a faster and more responsive service. The Workflow solution is a huge incentive for any of our potential clients to place their business with us.”

Martin Hiscox, CEO and chairman of Masternaut, adds: “By working together, we’ve helped Somerset Gas facilitate an increase in customer satisfaction levels and new business acquisition.”

“Our dedicated support team of experts is always on hand and we’re delighted to be working closely with Joe and the rest of his team to ensure they have all the support they need to maximise the benefits they’re seeing from the solution.”

Article source: http://www.logisticshandling.com/articles/2014/04/16/masternaut-solution-boosts-customer-satisfaction-for-somerset-gas/