Park Logisitics - Creating Supply Chain Solutions

Park Logistics - Creating supply Chain Solutions

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Barriers & Protection Yeoman Shield

With over 45 years’ experience, Leeds based Harrison Thompson Co (Yeoman Shield) is now recognised as one of the UK’s leading manufacturers of wall and door protection. Yeoman Shield has one of the most comprehensive ranges of total surface protection products available in today’s marketplace, aimed at effectively guarding against damage caused by vehicular traffic and pedestrian footfall at busy locations.

SDP2366-0081The business lists an impressive range of blue chip clients including Royal Mail sorting offices and airports and many of the UK’s leading supermarkets and hospitals.

Undoubtedly, the loyalty of Yeoman Shield’s 60 strong staff and the commitment to “making business a pleasure” for customers have been major factors in achieving recognition as a market leader, both at home and abroad.

In the current challenging economic climate it is of paramount importance Yeoman Shield stays ahead of the game and is constantly updating and adding new innovative products to meet the needs of its customers.

Yeoman Shield Sales Director, Stuart Russell, spoke to Warehouse Logistics News.

WLN – First of all, what does your role involve day to day? Has it changed since last year?

I oversee the company sales strategy on a daily basis, guide an estimating team and support an internal sales and 7 strong external sales team, making sure the team is happy and well directed in what is expected of them. I ensure our customer service is running to the high standard expected allowing us to provide a quality service and product to our customer base. Reviewing product quality and product development also plays a big part of my day as well as ensuring that our suppliers are giving us the service and quality of goods we would expect.

WLN – 2013 – How was it for you?

2013 has had its challenges in the market place due to pricing policies by other companies, but Yeoman Shield has never compromised on the quality of product and service that we offer.

WLN – How has the Barriers Protection category been performing this year? What do you see as the most significant recent developments?

With many government and public funded institutions having to cut budgets, the requirement for refurbishment and reutilization of unused areas of buildings has come to the fore. Yeoman Shield’s versatile Heavy Duty protection systems have certainly contributed to us keeping a strong hold in the refurbishment market.

WLN – Have you moved into any new business areas in the last 12 months?

We have been focusing on marketing the Yeoman Shield Heavy Duty protection range into the warehousing, distribution hubs and production plant environments.

WLN – What was your biggest investment to improve your business this year? What else have you done?

Our biggest investment is always the people we employ. These are people who offer us knowledge, commitment and loyalty which enables us to offer expert advice and customer service along with the ability to continually assess and develop our products.

WLN – How are your existing products and services doing? Have you developed or upgraded your existing products and services recently? Have you launched any new products or services, and how are they performing?

There will always be a market for wall door protection. It makes sense to protect one of your most valuable assets as a corporation, which is that of the fabric of your building. It is also about protecting your business image too. A badly damaged and scruffy interior can definitely give a negative slant to that all important first impression.

Those that do not install wall door protection products in the first instance will very often come to us at a later date requesting a solution to damage problems.

By listening to our customers’ comments and requirements, Harrison Thompson constantly re-evaluates the Yeoman Shield product range. Where we see a gap in the product market we will make an addition. The recently launched uPVC clad, fire rated glazing bead has been developed to prevent damage being caused to the prominent glazing bead around vision panels on fire doors.

Splintered glazing beads can cause a loss of fire integrity to a certified fire door. As replacement doors can cost thousands of pounds, Yeoman Shield has developed the clad glazing bead which can be used in certain situations to help improve the condition of the door alongside our other products from our range of door protection.

WLN – What’s been your company’s single biggest achievement in business this year?

Our biggest achievement this year has been our staying power. Throughout what has been a tumultuous time for the construction industry we have stood the test of time.

We have been able to retain our full staffing level, maintain annual turnover, explore and expand into new markets and develop our products. In difficult times, it is an established business with quality products, together with reliable and experienced staff which can be relied upon to fulfil a customer’s requirements that will survive.

WLN – What was your favourite business moment in 2013?

2013 has seen the completion of the largest ever contract for Yeoman Shield in excess of £1million.

Yeoman Shield wall door protection was supplied and installed at a large distribution centre in London. We offered advice on which products would best suit our client’s requirements and were able to specially adapt some to ensure effectiveness in this particular environment.

It was a great experience for everyone involved, highlighting the strength of our team work and, again, the loyalty and commitment of all staff involved.

It was with great pleasure that we received emails of commendation from our client.


WLN – Do you operate in any other countries besides the UK? How are you getting on there? Have you gone into any new territories recently?

Our Export division has always maintained a good level of business outside the UK. We are aware of which market areas work for us and are currently trading strongly in Hong Kong, Holland, United Arab Emirates and The Republic of Ireland, where we have agent representation.

WLN – Have you won any awards recently, or been accredited to any new standards?

We believe in working to a high standard in manufacturing products, customer service and ethical values. Nothing enforces this more than our accreditation again this year from CHAS.

Health Safety is of paramount importance to us. 100% of our installation team hold CSCS cards with contract management holding the appropriate site management qualifications.

At the end of the year our consideration for the environment will also be visible with the attainment of ISO14001 environmental management accreditation.

Yeoman-Shield-Logo-RGB[6]WLN – Can you tell us about your plans for 2014? Where do you see your business going?

2014 will hopefully bring much of the same success as 2013. The construction industry can only be due for an upturn which can only benefit us all.

Our Sales team will be working hard again promoting the virtues of including wall door protection into building schemes and refurbishment.

The emphasis will still be very much on cost saving and value for money. Whilst Yeoman Shield can be an expenditure at the start, it has proven to save greatly on maintenance and redecoration costs for the life cycle of a building.

2014 – as with the start of every new year – will bring with it new targets, challenges and experiences which Harrison Thompson will greet with the experience and energy of a company which has gone from strength to strength over the past 47 years.

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